helloCSM! Onboarding Program

This global onboarding program has been developed for new joiners to the Customer Success Management (CSM) team at GfK. It includes an introduction to the CSM role; the guiding principles, responsibilities, and competencies, the CSM team and wider organization, an understanding of our clients and their journey, CSM tools and contacts, plus a knowledge check and onboarding checklist. It's completion is the start of a continuous learning journey, which navigates through certified training programs, as well as regional internal Customer Success support and on-the-job experience, to help our CSMs feel confident in their role, so they can in turn ensure our GfK clients are happy and successful.