Anna Bondar
CSM Essentials - gfknewron Market is a 10 week blended learning program to acquire the foundational knowledge and skills required to be a certified Tech & Durables (T&D) Customer Success Manager (CSM) at NIQ.
This level 1 (=1 star) program focuses on the gfknewron Market (Enhanced) module of the platform (https://platform.gfk.com/), launched in 2024.
The program includes: How to get started using gfknewron Market, working successfully with clients, an onboarding playbook, and a real-world learning challenge.
Skills / Knowledge
- customer success
- gfknewron platform
- gfknewron market enhanced
- onboarding
- feedback management
Issued on
July 26, 2024
Expires on
Does not expire